Marcelle Turner

Executive Leader

Mentor, Thinker, Executor, Communicator

Hi, I'm Marcelle!

Welcome to a space where marketing and storytelling converge—not just as roles but as catalysts for meaningful impact.

With a career spanning significant industry transformations, I blend deep marketing expertise with strategic narrative leadership to shape perceptions and drive connections. I believe that storytelling transcends boundaries, empowering teams to bring vision to life.

Throughout my journey, I've stayed ahead of change, from the pre-mobile era to AI, driven by continuous learning and innovation. I view challenges as stepping stones, and I’m here to exceed expectations and achieve extraordinary goals.

That's me a a nutshell. I love love. I love life. I love to work. And, what I love more than anything is to accomplish really hard goals.

Marcelle sig

Sound like a match? Connect with me on LinkedIn and let's create something remarkable together!

20+ Years of Agency & In-House Brand Experience

Honored to be Mentioned

Full-Stack Leader Driving Revenue and Growth

BHG FINANCIAL

Branding and Creative Development

Visual identity
Creative content
Consistent messaging
Corporate PR/Comms

KELLY FAETANINI

Strategic Marketing Planning

B2B & B2C strategy
Operational alignment
Market research
Targeting and tactics

SEAWORLD PARKS & ENTERTAINMENT

Customer Experience Optimization

CX optimization
Web & CMS overhaul
Refined personas
Loyalty strategies

PFISTER FAUCETS

Tactical Execution and Campaign Management

Turn-key campaigns
Community & influencer
Digital & social
Ad optimization

THERMOSPAS HOT TUBS

Analytics and Performance Measurement

Reputation reset
KPI establishment
Performance tracking
Strategy enhancement

COGENT MERGERS

Marketing Operations and Project Management

Web & brand restyling
Process streamlining
Resource optimization
Budget management

Professional Journey

A lifetime pursuit of learning
CERTIFICATIONS

Microsoft Advertising

  • Native & Display Certification
  • Search Certification
  • Retail Media Certification
  • Digital Advertising Fundamentals
DESIGNATION

Asana

Asana Ambassador

As an Asana Ambassador, I drive efficiency and collaboration by implementing workflows that reduce project timelines and enhance team alignment, ensuring objectives are met seamlessly.

NOV 2023 - Present

Microsoft Advertising

Executive Platforms & Narratives Strategist

(Full-time contract through Synaxis Corporation)

Microsoft Advertising provides intelligent solutions to help businesses reach and engage with their target audience through personalized, data-driven ad experiences across Microsoft’s digital platforms.

I shape executive storytelling and in-market strategies to elevate our brand, crafting narratives that amplify our leaders' voices and align with business objectives. In addition to crafting executive messaging for industry events, I provide social strategy and execution for our CVP, ensuring her messages resonate across channels. My role integrates adtech and martech insights to build a cohesive market presence, driving audience engagement through strategic content and targeted initiatives.

JAN 2023 - Present

Side Door Consulting, LLC

Owner; Fractional CMO, COO, and Executive Coach

Formerly Side Door Digital, a marketing and advertising strategy consultancy.

With over two decades of experience as a trusted advisor to executives, transformative results have been delivered in business strategy, marketing, and operations right from the start. A focus on impactful, strategic solutions has led to outstanding client retention and long-term partnerships with prominent brands like Pfister Faucets, LEGOLAND® Florida, and ThermoSpas Hot Tubs. Recent roles:

  • Fractional CMO
  • Brand Strategist
  • Research Strategist & Advisor to CMO
  • Fractional Operations Advisor to CEO
  • Fractional Advisor to CMO
JAN 2023 - Present

Dream & Drift Travel

Certified Travel Advisor

A licensed independent consultancy with host agency, Fora Travel.

Following my passion for culture and travel, in 2023 I became a certified and licensed travel advisor. From tranquil cruises to vibrant corporate events, I orchestrate every detail for seamless and unforgettable journeys.

CERTIFICATION

Virgin Voyages

Gold Certified First Mate

In 2023, I mastered the ropes at Seacademy and earned insider tools to help future sailors create their ideal Virgin Voyages adventure.

OCT 2021 - JAN 2023

BHG Financial

SVP of Brand, Marketing Department Head

$5.9 billion, privately held Financial Services company and creator of the largest community bank and product network in the United States.

I led the transformative rebranding journey, guiding the organization as it expanded into a comprehensive FinTech ecosystem with 11 distinct brands. As part of the Executive Leadership team and sponsor of the Culture Action Committee, I worked closely with colleagues to shape the company’s culture, influence product roadmaps, and steer the overall corporate direction.

These efforts resonated across the organization, culminating in the honor of being named the “2021 MVP” by BHG Financial’s ownership, an acknowledgment of my significant contributions and the impact I had on the company’s growth and direction.

FEB - OCT 2021

VP, Marketing Strategy & Communications

I streamlined the creation of marketing assets from 90 days to three weeks, reducing campaign fatigue and cutting customer acquisition costs within six months. By promoting data-based reputation management, my team also reduced response times from up to a week to less than a day, using real-time surveying and reporting, resulting in a significant boost in brand engagement.

EDUCATION

Stanford University

Professional Certificate in Rethinking Teams: Designing for the Modern Workforce

The program curriculum honed my ability to boost team performance and lead digital transformation, using tools like crowdsourcing, flash teams, and AI platforms. It also equipped me with strategies for incentivizing teams, balancing decision-making, and effectively managing conflict.

CERTIFICATION

EOS Worldwide

(EOS) Traction Training

As an EOS Implementer, I’ve gained valuable skills in project management, leadership, and collaboration. Guiding organizations through the EOS framework has strengthened my ability to align teams, manage complex projects, and foster accountability. This role has also enhanced my leadership in cross-functional settings and sharpened my collaborative approach, enabling me to implement structured processes that support cohesive, goal-oriented work environments.

SEP 2019 - FEB 2021

Kelly Featanini

Chief Sales And Marketing Officer; Acting COO

 Luxury wedding gown designer with domestic and global retail and wholesale channels.

In response to COVID-19, I streamlined operations and increased global brand visibility with innovative initiatives. The 'Try at Home' service for brides opened new revenue streams and generated referrals, while the launch of a mobile sales experience enhanced customer service efficiency. Our hybrid event strategy maintained strong attendance at major industry events, including New York Bridal Fashion Week. Additionally, digital transformation through platforms like HubSpot led to increased inbound B2B leads and shorter lead-to-close times, driving significant operational improvements.

CERTIFICATION

Management and Strategy Institute

Six Sigma Lean Professional (SSLP)™ (Agile, Green Belt)

The Six Sigma Lean Professional (SSLP)™ certification from the Management and Strategy Institute is a prestigious qualification that signifies proficiency in Lean and Agile methodologies, as well as Green Belt level Six Sigma principles. This certification equips individuals with the knowledge and skills to streamline processes, optimize efficiency, and drive continuous improvement within organizations, making them valuable assets in today's competitive business landscape.

CERTIFICATION

American Marketing Association

AMA Professional Certified Marketer (PCM)® in Digital Marketing

Earning the AMA Professional Certified Marketer (PCM)® in Digital Marketing reflects my deep passion and commitment to the field. This globally recognized credential validates my expertise and represents the significant investment I’ve made in staying ahead of digital trends. It fuels my dedication to creating data-driven strategies that not only engage audiences but also drive measurable growth. This certification is more than a qualification—it’s a testament to my ongoing pursuit of excellence in the digital marketing landscape.

JUN 2012 - FEB 2021

Side Door Consulting, LLC

CEO and Co-Founder

PROFESSIONAL TRAINING

Donald Miller's StoryBrand

StoryBrand Complete Workshop 

Participating in Donald Miller's StoryBrand Workshop significantly refined my storytelling abilities, deepening my expertise in creating brand narratives that truly connect. This training enhanced my skills in clarifying complex messages and crafting stories that resonate with audiences on a genuine level. By mastering the StoryBrand framework, I now bring a sharper focus to messaging, enabling me to design authentic and compelling brand stories that not only engage but also drive measurable business results.

AUG 2008 - JUN 2012

MindComet

President/CEO

Global web development and digital marketing agency specializing in interactive solutions.

As CEO, I led the agency’s strategic growth, expanding into social media, PR, and cause marketing to align with industry evolution and client needs. My focus on building a collaborative and innovative team culture was essential in securing global multimillion-dollar retainers and driving a 21% portfolio growth in the first year, generating $1.2 billion in customer ROI. Our team’s commitment to creativity and excellence earned us recognition as a B2B Magazine Top 100 Agency and IMA Top 10 Agency.

Beyond client acquisition, I cultivated partnerships with top brands like Disney, SeaWorld, and NYSE, emphasizing long-term collaboration and value creation. By championing a culture of shared success, I inspired teams to produce exceptional work that met and exceeded client expectations. This approach reinforced our agency’s reputation as a trusted leader capable of delivering strategic results across a diverse range of industries.

PROFESSIONAL TRAINING

Mirren CEO Summit

Multi-Year Attendee

Attending the Mirren CEO Summit enhanced my strategic acumen, equipping me with cutting-edge insights into optimizing agency growth and profitability. The expert-led discussions and presentations provided actionable strategies that refined my approach to client acquisition and agency operations. This experience deepened my understanding of industry trends, empowering me to navigate the complex marketing landscape with confidence and agility, ultimately enhancing the value I bring to my team and clients.

MAY 2005 - AUG 2008

MindComet

Director of National Accounts

Skillfully managed key client relationships, leading the development of successful marketing strategies through close collaboration and earning recognition with awards like "Employee of the Year" and "Sales Person of the Year" twice. By identifying growth opportunities and exploring national prospects, I stayed ahead of market trends and competitors. This role honed my leadership and communication skills, strengthening my ability to foster long-term partnerships and drive mutual success with clients.

Earlier Career

The Detailed Diva

Owner & Event Planner

As a young entrepreneur and new mom of two, I launched a full-time professional event consulting firm that offered catering, contracting, event budgeting, creative design, and day-of management, along with an eCommerce shop. Success in this role required resilience, adaptability, and the ability to juggle multiple responsibilities with a strategic mindset. Balancing family life with business demands, I developed strong organizational skills, honed my creativity, and cultivated a commitment to delivering exceptional client experiences—all key attributes that fueled the growth of my solo venture.

Earlier Career

Marriott International

Multiple Positions

Marriott is a prominent global hospitality company known for its extensive portfolio of hotels and resorts.

As a versatile front and back-of-house associate, I was entrusted to work across over twenty luxury Marriott Hotels, Resorts, and Suites along the East Coast. Excelling in hospitality requires adaptability, a proactive approach to problem-solving, and a keen attention to detail. My role demanded exceptional communication skills and a deep commitment to guest satisfaction, ensuring that every interaction was seamless and memorable. The ability to anticipate guest needs, maintain composure under pressure, and uphold the highest standards of service were key attributes that I consistently brought to each property.

EDUCATION

Florida State University

Bachelors of Science in Information Studies

Information and Computer Science

As part of one of FSU’s first online learning cohorts, I delved into the complex relationship between people, information, and technology while also serving as a digital student advocate. This experience allowed me to develop skills in designing data-driven systems, creating user-friendly interfaces, and addressing ethical issues in information use. With a strong focus on data protection and effective project execution, I’m well-prepared for roles in information-centric fields, where both technical knowledge and human communication skills are essential.

Engaging Storyteller

Facilitator, Speaker, Guest Host and Workshop Leader

2024 Discussion Topics

My 7.5 Year Bibliotherapy Journey: Healing and Self-Discovery Through Books | Join Marcelle as she shares her personal story of using books as a form of therapy, revealing how literature has guided her through the depths of depression towards healing, self-discovery, and personal growth. Read More.

Overcoming Adversity: Turning Challenges into Opportunities for Growth | Explore how leaders can adopt a growth mindset, turning adversities into opportunities for personal and organizational growth during challenging times.

Customer-Centric Marketing: Putting Your Audience at the Heart of Your Strategy | Learn the importance of customer-centric marketing and how to tailor your approach to meet customer needs, fostering brand advocacy and loyalty.

Leading with Emotional Intelligence: Harnessing EQ to Inspire and Influence | Explore the impact of emotional intelligence on effective leadership, understanding how to inspire and influence others with empathy, self-awareness, and strong interpersonal skills.

Demystifying Data-Driven Marketing: Using Analytics to Make Informed Decisions | Simplify the concept of data-driven marketing, explaining how leveraging data and analytics can guide executives in making informed strategic decisions. Read more.

Innovative Marketing on a Budget: Doing More with Less | Share creative marketing strategies that allow non-marketing executives to achieve impactful results, even with limited resources and budgets. This topic also makes a great workshop. Read more.

Lots more topics available...let's brainstorm together!

Speaker Bio

Meet Marcelle Turner, a dynamic Brand Strategist and Marketing Leader whose career reflects a lifetime immersed in the world of advertising. Based in Lake Mary, FL, Marcelle has a track record of developing transformative marketing strategies that captivate audiences and fuel business growth. Currently, as an Executive Platforms & Narratives Strategist at Microsoft Advertising, she amplifies executive voices and refines content strategies, enhancing the brand’s presence on a global scale.

Marcelle’s expertise spans both B2B and B2C landscapes. As the CEO and Founder of Side Door Consulting, she provides fractional strategy, marketing, and operations services, drawing from years of experience as both an agency executive and an in-house leader. Her analytical skills have driven the successful transformation of marketing programs and communications strategies, consistently delivering profitable outcomes and championing customer satisfaction.

In past roles, Marcelle has proven her ability to lead and innovate. At BHG Financial, she served as SVP of Brand and Marketing, where she expanded brand awareness and built a FinTech ecosystem of 11 brands, earning the “2021 MVP” award for her impact. As Chief Sales and Marketing Officer at Kelly Faetanini, she introduced innovative experiences to support global resellers through the challenges of a shifting retail environment. Earlier in her career, as President and CEO of MindComet, she led digital marketing and advertising campaigns for iconic clients like The Walt Disney Company and FOX Cable Networks, securing prestigious industry accolades.

Marcelle is also a respected speaker and advisor, sharing her insights on advertising, marketing, and innovation at conferences and universities. With academic credentials from Florida State University and Stanford University, she has a passion for emerging technologies, including generative AI, adtech, and martech. Beyond her professional pursuits, Marcelle is dedicated to philanthropy, positively impacting communities worldwide.

Known for her visionary leadership, storytelling expertise, and commitment to empowering teams, Marcelle has inspired and influenced industry leaders while leaving a lasting impact on every brand she touches.

Speaker History Snapshot

Executive Speaker

BHG Financial Annual Bank Seminars

Guest Host and Commentator

Belle The Magazine, Bridal Styling Party

Keynote Speaker

Florida Public Relations Association

Guest Lecturer

Florida State University: College of Communication and Information

Keynote Speaker

Florida State University: College of Communication and Information Board

Speaker

Ad2 Orlando: The Future of Advertising

Keynote Speaker

The National Fisheries Institute Annual Conference

Guest Lecturer

Yale University Humanities Department

Keynote Speaker

Elekta Annual Conference

Speaker

Office Depot Success Strategies for Businesswomen

Speaker Inquires

Unlock the secrets to driving business growth and elevating leadership with my dynamic and engaging workshops and speaking sessions. Contact me now to book an empowering and transformative event for your organization!

Community & Me

Coordinator, Promoter & Fundraiser

Giving Back with Passion and Purpose

American Cancer Society | "2 Miles a Day Your Way" Fundraiser

American Foundation for Suicide Prevention | Donor and Walk Participant

American Marketing Association | Member

Florida State University | Lifetime Booster

LinkedIn FSU Alumni and Students Group | Administrator

CommuniCause | Sponsor through MindComet

Expect Miracles Foundation/The SAMFund | Pro Bono Business Consultant (2013-2019)

Lake Brantley Rowing Association | Board Member (Retired)

Fun Facts About Yours Truly

Mission: Accomplished!

One massive project to read 350 of the most influential books in global literature by a milestone birthday in 2023. 7 years, 6 months, 21 days of reading to complete the 141,336 pages. My life has been changed profoundly and I'm also a better trivia and Jeopardy! partner now.

Ready to Set Sail

I've always dreamed of following in my grandfather and mother's footsteps as a global travel planner. In 2023, I turned my hobby into a side hustle by joining FORA Travel and Virgin Voyages as a certified advisor.

Queen of Mosquito Lagoon

Each summer I co-host bioluminescent kayaking adventures in Florida's Space Coast. The joy of seeing first timers immersed in the magic of the night makes the heat, bugs, and effort worth it!

Blog: The Versatilist’s Odyssey

Navigating Cross-Functional Excellence

Welcome to "The Versatilist's Odyssey"

In today's dynamic professional world, being a versatile, cross-functional executive is a game-changer at any career stage.

This is a journal of sorts for me, as I share insights and lessons I learn along this trek. Expect digestible thought-provoking articles, practical tips, and expert insights that empower you to thrive in an interconnected business environment. I'll also talk about personal milestones, projects, and community projects that matter to me.

Use it as a compass for honing your skills and navigating the ever-evolving landscape of leadership, innovation, and collaboration.

Whether you're starting your career or climbing the leadership ladder, I've found that becoming a true versatilist is the key to unlocking opportunities, fostering innovation, and shaping your industry impact. Join me on this quest to excel as a versatile leader in today's fast-paced business world.

Contact

Get in Touch

Open for Contract Work

Open for freelance opportunities and collaborations on a project basis for strategic consulting, executive coaching, or short-term marketing or operations projects.

Open to Permanent Roles

Seeking senior-level roles in marketing or operations, with a preference for positions in the Southeast region or open to remote opportunities worldwide.

Open to Speaking

Experienced public speaker available for engaging presentations and thought-provoking speaking engagements on topics related to marketing, operations, and leadership.

Open for Commentary

Open to sharing insights on a wide range of industry topics, available for interviews, panel discussions, and contributions to press articles, podcasts, and other media outlets.

Let's Connect

Marcelle Turner

Lake Mary, Florida

407-630-9100

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